At XIS Real Estate Brokerage, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and share your information when you use our real estate services and website. We value transparency and adhere to UAE data protection laws to safeguard your rights.
Information We Collect
To provide you with the best property buying, selling, leasing, and investment experience, we collect both personal and non-personal data:
Personal Information
When you engage with us via our real estate website, property consultation services, email, or phone, we may collect:
- Full name, email address, phone number, and postal address
- Identification details (such as Emirates ID, passport, or other government-issued IDs for real estate transactions)
- Financial information for transaction purposes (e.g., bank details, payment information)
- Property preferences and search criteria for tailored recommendations
- Any other real estate-related data you choose to share with us
Non-Personal Information
Automatically collected via cookies and analytics tools when you visit our website:
- IP address, browser type, operating system, and device details
- Browsing behavior on our real estate listings (e.g., pages viewed, time spent, and click actions)
- General demographic data for marketing and service improvements
How We Use Your Information
XIS Real Estate uses your personal and non-personal information for legitimate business purposes, which include but are not limited to:
- Property Search & Transactions: Assisting with buying, selling, renting, and investing in UAE real estate.
- Customer Support: Responding to inquiries, scheduling viewings, and providing real estate market insights.
- Marketing & Communication: Sending you property listings, newsletters, promotions, and market trends. You may opt out anytime.
- Financial Transactions: Processing payments, deposits, and escrow services.
- Website & Service Improvement: Analyzing site traffic and preferences to enhance user experience and real estate lead generation.
- Legal & Regulatory Compliance: Ensuring compliance with UAE property laws, resolving disputes, and enforcing agreements.
Sharing Your Information
Your privacy is our priority. We only share your data when necessary and under secure conditions:
- Service Providers: Third-party providers supporting our business (e.g., payment gateways, IT services, property valuation firms). These entities have strict confidentiality agreements.
- Legal Compliance: Regulatory authorities, courts, or law enforcement agencies when required by law.
- Business Transfers: In case of mergers, acquisitions, or asset sales, your data may be transferred to the acquiring entity with prior notification.
Cookies & Tracking Technologies
We use cookies and tracking technologies to provide a personalized browsing experience and analyze real estate market trends.
- Types of Cookies: Session cookies (expire after closing browser) and persistent cookies (stored for future visits).
- How We Use Cookies: Enhancing website navigation, property search functions, and marketing strategies.
- Managing Cookies: You can control cookie settings via your browser. Disabling them may affect website functionality.
Data Retention
We retain your real estate-related personal data for as long as required for legitimate business purposes or legal obligations. Once data is no longer necessary, it is securely deleted or anonymized.
Security of Your Data
XIS Real Estate implements robust cybersecurity measures to protect your information from unauthorized access, breaches, or fraud. While we strive to ensure top-level security, no online system is entirely immune to threats.
Your Data Protection Rights
Under applicable data protection laws in the UAE, you have the right to:
- Access: Request a copy of your stored data.
- Correction: Update or correct inaccurate personal details.
- Deletion: Request data removal when no longer required for business or legal purposes.
- Restrict Processing: Limit how we use your data.
- Data Portability: Request data transfer to another service provider.
- Objection: Opt out of direct marketing communications.
- Withdraw Consent: If you’ve given consent, you may withdraw it anytime.
For requests, contact us via the details below.
International Data Transfers
As a real estate brokerage in the UAE, we may process data in jurisdictions outside your country. We ensure that international data transfers comply with legal safeguards, such as contractual clauses or regulatory approvals.
Third-Party Links
Our website may contain links to external real estate platforms, mortgage providers, or legal advisors. We are not responsible for the privacy policies or content of third-party sites.
Changes to This Privacy Policy
XIS Real Estate reserves the right to update this policy. Changes will be posted on this page, with an updated revision date. We encourage you to check periodically for updates.
Contact Information
For inquiries regarding this Privacy Policy or your personal data, contact us at: [email protected]